Managed security service

24/7 monitoring of IT security infrastructures, maintenance of operational readiness, system administration, proactive preventive measures, troubleshooting, individual SLAs. The focus is on the following manufacturers in particular: Check Point, Cisco, RSA, McAfee and SEPPmail

Managed security service from the experts

IT security solutions are as diverse as the companies that use them. Since attack and intrusion prevention methods are constantly developing, both technical details and practical consequences have to be continually examined in depth. This high level of up-to-date specialist knowledge is rarely applied in individual companies – people aren’t consciously aware of security. By its very nature, security’s effect lies in the absence of errors or catastrophic events, so it goes unnoticed. Consequently, necessary efforts are often dramatically underestimated and neglected. Security ends up being left to chance.

Benefits

IT security from the experts

To ensure standardized quality and suitable security mechanisms, our IT security services are certified according to: DIN ISO/IEC 27001:2015 and DIN EN ISO 9001:2015

Continuous IT security

Maintaining security levels through continuous comparison with the security policy and reliable protection thanks to regular adjustments

Having a managed security service pays off

Fixed, flat-rate maintenance, a clear cost structure, individual service levels (up to 24/7)

Managed security service

Basic services:

  • 24/7 monitoring/surveillance
  • Service desk contactable by email, using the web support portal and over the phone
  • The service language is German (native language) or English (optional)
  • Documentation/tracking in the ticket system
  • Time allocation for remote work, support and administration
  • Reporting

Service types

  • Responsive: at the client’s request
  • Collaboration: proposal – examination – implementation
  • Proactive: full service

Service level agreements

  • Change requests (8/5, up to 30 min.)
  • Incident management (8/5, up to 30 min.)
  • Emergency response (24/7, immediate)

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