Managed security service from the experts
IT security solutions are as diverse as the companies that use them. Since attack and intrusion prevention methods are constantly developing, both technical details and practical consequences have to be continually examined in depth. This high level of up-to-date specialist knowledge is rarely applied in individual companies – people aren’t consciously aware of security. By its very nature, security’s effect lies in the absence of errors or catastrophic events, so it goes unnoticed. Consequently, necessary efforts are often dramatically underestimated and neglected. Security ends up being left to chance.
Benefits
IT security from the experts
To ensure standardized quality and suitable security mechanisms, our IT security services are certified according to: DIN ISO/IEC 27001:2015 and DIN EN ISO 9001:2015
Continuous IT security
Maintaining security levels through continuous comparison with the security policy and reliable protection thanks to regular adjustments
Having a managed security service pays off
Fixed, flat-rate maintenance, a clear cost structure, individual service levels (up to 24/7)
Managed security service
Basic services:
- 24/7 monitoring/surveillance
- Service desk contactable by email, using the web support portal and over the phone
- The service language is German (native language) or English (optional)
- Documentation/tracking in the ticket system
- Time allocation for remote work, support and administration
- Reporting
Service types
- Responsive: at the client’s request
- Collaboration: proposal – examination – implementation
- Proactive: full service
Service level agreements
- Change requests (8/5, up to 30 min.)
- Incident management (8/5, up to 30 min.)
- Emergency response (24/7, immediate)
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